Refund policy

At FabuMap, every piece is custom-made specifically for you by a professional illustrator. Because of the personalized nature of our artwork, our refund and return policy differs from that of standard retail stores.

As soon as an order is placed, it enters our production process. Each order is assigned to a professional illustrator, who is compensated in advance and becomes responsible for creating your personalized artwork once your customization details are received.

Because this process involves upfront costs and dedicated artist resources, all personalized orders are considered final sale, and we're unable to offer cancellations or refunds due to a change of mind.

Order Cancellations & Changes

Cancellations

Since every order is assigned to an illustrator shortly after purchase, we're unable to accept cancellations, even if the request is made immediately or the artwork hasn't been started yet.

This also applies if you haven't submitted your customization form. Your order will remain pending until we receive the details needed to create your artwork, and our team will be happy to help you complete the process.

Changes to Your Artwork

We understand that you may want to make adjustments along the way, and we're here to help.

  • If you need to correct names, dates, locations, or other details, please contact us as soon as possible.
  • We'll do our best to accommodate your request.
  • We also offer free revisions during the design process, before final approval and printing (if applicable), so you can refine your artwork until you're happy with the result.

For order changes or questions, please contact help@fabumap.com.

Returns & Refunds

Because every FabuMap is made specifically for each customer, we cannot accept returns based on personal preferences or a change of mind.

This distinction is also recognized in U.S. consumer laws. For example, California Civil Code § 1723(b) excludes customized goods received as ordered from that section's return-policy disclosure requirements.

However, if there's an issue with your printed order, we're here to make it right.

Return Eligibility

✅ Eligible for refunds or replacements:

  • Printed items that arrive damaged.
  • Printed items that arrive defective.
  • Printed items that are incorrect due to a production error.

❌ Not eligible for refunds or replacements:

  • Orders with incorrect information provided by the customer, including names, dates, locations, or shipping details.
  • Orders that cannot be delivered due to an incorrect or incomplete shipping address provided by the customer.
  • Requests based solely on a change of mind or personal preference.

All requests are reviewed individually, subject to applicable consumer protection laws.

How to Report an Issue

If your printed order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help resolve the issue as quickly as possible.

Send an email to solutions@fabumap.com with:

  • Your order number.
  • A photo clearly showing the issue.
  • A photo of the packaging, if available.
  • A photo of the shipping label, if available.
  • A short description of the problem.

Once the issue is verified, we'll promptly arrange a replacement at no additional cost or provide a refund when appropriate, depending on the circumstances.

Our goal is to make sure you receive the personalized artwork you ordered and have a great experience with FabuMap.

Please review this policy before placing your order.