Frequently Asked Questions
How do I share my stories and photos for the map?
After your purchase, you'll receive a Relationship Questionnaire via email.
It includes simple prompts to help you share your favorite memories, special places, memorable trips, hobbies, pets, kids, and photos.
This helps our artists create a map that truly tells your story.
What happens after purchase?
After purchasing, you'll receive a customization form via email to share all the details for your map.
Once you submit your details, our professional illustrator will begin working on your artwork. You'll receive your first digital preview within 3 business days.
You can then review the design and request adjustments before final approval.
If you ordered a printed version, we'll begin printing once you approve your design.
How long does my order take?
Your first digital preview will be ready within 3 business days after submitting your completed customization form.
For framed, canvas, or printed versions, estimated delivery is 7 business days after approving your design. International shipping may take longer.
The sooner you approve your artwork, the sooner we can begin printing and shipping it.
Can I include pets, kids, and people on my map?
Absolutely! We love including pets, kids, and important people in your story.
These can be added alongside your chosen locations and don't count as separate locations.
Just make sure to mention everyone you'd like included in your initial questionnaire.
Why are the maps priced this way?
Each map is custom illustrated by a professional artist, with careful attention to the details and memories that make your relationship unique.
Unlike mass-produced artwork, your map is designed specifically for you, making it a truly personal keepsake.
Can I request changes to my map?
Of course! We want your map to be just right. That's why corrections and adjustments needed to accurately reflect the details you shared in your original questionnaire are included at no extra cost.
We understand that small details matter, and we're happy to refine your illustration before final approval.
Additional fees may apply only when requesting new elements that weren't included in your original instructions, such as adding new people, pets, locations, or memories after the artwork has been created.
Can I get the printed version if I'm outside the USA?
Yes! Our printing facility is based in the USA, and we offer worldwide shipping.
Digital maps can also be delivered anywhere in the world, so you can print them at your favorite local print shop.
How do I track my order?
Once your printed order ships, you'll receive a tracking number via email so you can follow its delivery.
If you have any questions, our customer support team is happy to help at help@fabumap.com.